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Annalis Hall, PMP
Annalis has more than 10 years of experience in the healthcare industry. Her areas of expertise include leading large-scale, cross-functional programs and process improvement projects in health plan operations. She has broad technical and business process knowledge and a track record of delivering milestones with an over 90% success rate. Certifications include Process Excellence Six Sigma Black Belt and Project Management Professional (PMP).
Experience
- Integrates process improvements for enterprise system implementations and health plan operations insourcing/outsourcing programs
- Provides recommendations and outlines best practices to management and subject matter experts for each phase of an implementation, including design, development, testing, training, and launch
- Oversees payer process improvements, including IVR, call centers, member services, provider services, front-end operations, claims operations, grievances, appeals, audit, enrollment/eligibility, member/provider record maintenance, provider relations, and finance
- Additional experience includes evaluating current state processes to provide targeted recommendations for process improvement
Qualifications
- PMP Certified
- Six Sigma Black Belt
- Process Excellence Kaizen Facilitator
Education
- Master of Science, Cross-Disciplinary Professional Studies with concentrations in Project Management, Product Development and Statistics, Rochester Institute of Technology
