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Case Study
Community health system focuses on superior patient-centered service
Change Healthcare team works hand-in-hand with Halifax Health to reduce uncompensated care while improving the patient financial experience
Ensuring Optimal Care - and Financial Programs - For Community, Including Large Indigent Population
Halifax Health is dedicated to providing service to all consumers––regardless of ability to pay. Achieving this goal in a fiscally sustainable manner has proven challenging.
“The Change Healthcare Eligibility & Enrollment team gives a benefit to our patients not only here at our organization but by helping them obtain financial assistance and programs that can be used throughout the community.”
Angela Bolte - Patient Access Manager for Halifax Health Medical Center
Coverage for more patients, uncompensated care down, satisfaction up
With patients approved for Medicaid and/or disability services, Halifax decreased uncompensated care, and moved patients out of the self-pay category and into insurance and/or financial assistance programs.
Eligibility & Enrollment Services
Identifying Sources of Coverage for Self-Pay Patients
Change Healthcare helps alleviate patients’ financial stress by identifying assistance through Medicare/Medicaid, Disability/SSI, third-party liability, commercial insurance, state and county programs, social programs, and charity.
Capabilities
- Proven strategies for reducing uncompensated care
- Highly skilled experts embedded on-site
- Strong relationships at the state and federal levels
- Proprietary workflow to drive faster enrollment
- 90% approval rate on Medicaid applications¹
- Quality-assurance scores consistently above 95%
