Coordination of Benefits Solutions

A solution for payers who want to optimize cost savings with accurate eligibility information and proactive identification of undisclosed coverage prior to claim payment.

IdentifyCoverage Earlier

Achieve 99% accuracy in verifying alternative coverage.

Our nationwide eligibility data repository contains policy coverage across multiple policy types, driving unprecedented accuracy and savings for payers.1

Improve provider satisfaction

Gain access to integrated medical, pharmacy, dental, and vision eligibility information updated daily.

Deliver accurate coverage data

Identify undisclosed coverage prior to claim payment to help reduce the cost and time spent on retrospective claim analysis and payment recovery.

Streamline recovery of improper payments

Take advantage of payer-initiated offsets and our reclamation program to streamline payment recoveries, even as you minimize your need for them.

Coordinate benefits for dual-eligible members

Maintain payment accuracy by automatically validating member status for Dual Special Needs Plans, Medicare Advantage Plans, and other dual coverages.

Contain Costs Across the Payment Continuum

  • Accurately Drive Cost Avoidance

    • Proactively identify and validate member eligibility prior to claim payment
    •  Identify coverage matches quickly, accurately, and easily with our proprietary match algorithms
    • Maximize coverage insight by tapping into the industry’s largest repository of up-to-date data, updated daily and residing in a secure cloud environment
  • Pursue erroneous payments

    • Streamline recovery of improper payments with our recovery solution
    • Reclamation program ensures Medicaid payers and their delegated entities remain the payers of last resort by identifying, billing, collecting, and reconciling improper payments
    • More consistently and accurately identify primary coverages from alternative commercial sources and/or Medicare
  • Safeguard compliance with government programs

    • Our Member Management Solution validates members’ Medicaid status for Medicare Advantage and Dual Special Needs Plans
    • Ensure compliance with Centers for Medicare & Medicaid services (CMS) mandates by continuously verifying dual eligibility for Medicaid members
    • Drive member notification decisions and boost capitation reimbursements by applying validated data on dual-eligible members to your Dual Special Needs Plan enrollment process

Providing Measurable Value

99 %

accurate verification of alternative coverage1


average PMPY increase in cost avoidance2

Card Background
15+ %

average increase in recovered payments2

1. Change Healthcare internal statistics based on data for all customers using the Coordination of Benefits solution during a one-year period. Individual results may vary.
2. Ibid.

Our outcomes

View all insights


Need support for
this solution?

Join Community discussions

Find and share knowledge, exchange ideas, and collaborate with peers and Change Healthcare experts to drive your solutions to success.

Let’s start a conversation

We’re here to help you find out how this solution could benefit your organisation. Complete the quick form to the right, and someone will reach out to you soon.

Our experts will:

  • Discuss your individual use case and business needs
  • Explain our features, benefits, and services
  • Show how this solution can help achieve your goals

Want more information? Start here.

Thank You

We appreciate your interest in Change Healthcare. A member of our team will contact you to better understand your needs and discuss potential solutions.

Together, we are accelerating the journey toward improved lives and healthier communities.