Software

Coordination of Benefits Solutions

A solution for payers who want to optimize cost savings with accurate eligibility information and proactive identification of undisclosed coverage prior to claim payment.

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IdentifyCoverage Earlier

Achieve 99% accuracy in verifying alternative coverage.

Our nationwide eligibility data repository contains policy coverage across multiple policy types, driving unprecedented accuracy and savings for payers.1

Improve provider satisfaction

Gain access to integrated medical, pharmacy, dental, and vision eligibility information updated daily.

Deliver accurate coverage data

Identify undisclosed coverage prior to claim payment to help reduce the cost and time spent on retrospective claim analysis and payment recovery.

Streamline recovery of improper payments

Take advantage of payer-initiated offsets and our reclamation program to streamline payment recoveries, even as you minimize your need for them.

Coordinate benefits for dual-eligible members

Maintain payment accuracy by automatically validating member status for Dual Special Needs Plans, Medicare Advantage Plans, and other dual coverages.

Contain Costs Across the Payment Continuum

  • Accurately Drive Cost Avoidance

    • Proactively identify and validate member eligibility prior to claim payment
    •  Identify coverage matches quickly, accurately, and easily with our proprietary match algorithms
    • Maximize coverage insight by tapping into the industry’s largest repository of up-to-date data, updated daily and residing in a secure cloud environment

  • Pursue erroneous payments

    • Streamline recovery of improper payments with our recovery solution
    • Reclamation program ensures Medicaid payers and their delegated entities remain the payers of last resort by identifying, billing, collecting, and reconciling improper payments
    • More consistently and accurately identify primary coverages from alternative commercial sources and/or Medicare

  • Safeguard compliance with government programs

    • Our Member Management Solution validates members’ Medicaid status for Medicare Advantage and Dual Special Needs Plans
    • Ensure compliance with Centers for Medicare & Medicaid services (CMS) mandates by continuously verifying dual eligibility for Medicaid members
    • Drive member notification decisions and boost capitation reimbursements by applying validated data on dual-eligible members to your Dual Special Needs Plan enrollment process

Providing Measurable Value

99 %

accurate verification of alternative coverage1

$14

average PMPY increase in cost avoidance2

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15+ %

average increase in recovered payments2

1. Change Healthcare internal statistics based on data for all customers using the Coordination of Benefits solution during a one-year period. Individual results may vary.
2. Ibid.

Our outcomes

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Infographic

eRemit and National Payments Connector™

Infographic

eRemit and National Payments Connector™

Discover how electronic EOPs, ERAs, and payments can eliminate paper to save you time and money.

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Case Study

Coordination of Benefits Services Help Health Plan

Case Study

Coordination of Benefits Services Help Health Plan

Discover how a regional carrier generated 250%+ ROI and increased yearly collections by $500,000 with comprehensive coordination of benefits (COB) solutions.

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On-demand Webinar

Elevating Your Approach to Patient Communications

On-demand Webinar

Elevating Your Approach to Patient Communications

Learn how an enhanced communications strategy can improve financial performance while simultaneously boosting patient loyalty and trust.

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