Software

Financial Counseling

On-site patient financial counseling services for hospitals and health systems that want to educate patients on their financial options to help collect more revenue.

 

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CollectMore Payments With Our Patient Financial Advisors

  • Educate patients on their financial responsibility, payment and assistance options.
  • Collect more patient payments while maintaining patient satisfaction.
  • Provide financial counseling both pre-service and at the point-of-service.
  • Enable staff to stay focused on patient access and revenue cycle tasks.
  • Communicate financial responsibility to patients with onsite specialists.
  • Establish patient payment plans in accordance with provider policies.

Educate Patients and Collect More Revenue

  • Pre-service and point-of-service patient education

    • Before a patient’s scheduled care, our team helps ensure patients understand their financial responsibility and have initiated payment plans, if needed. Our team reaches out to patients at least three days prior to a procedure.
    • With specialized focus, our financial counselors handle patient financial conversations before and at the point of service, educating patients on their responsibility and options, and collecting payments.
    • The process includes confirming eligibility and insurance verification, identifying coverage sources, communicating financial responsibility, establishing payment plans, and collecting and processing payments.

  • Point-of-service financial counseling and collections

    • Our services deliver financial counseling when a patient enters the emergency room, is admitted to the hospital, or checks in for an outpatient procedure.
    • Our financial counselors are with you and your patients onsite at your hospital or health system, and are trained to be compliant with state and federal regulations.
    • Using our Financial Counseling services, providers often collect more from patients while maintaining patient satisfaction.

  • Customize to your organization's needs

    • Our services support multiple hospital and health system care settings including inpatient, outpatient, and Emergency Departments.
    • Whether you’re looking for pre-service or point-of-service education or counseling, we will configure our solution to complement your existing processes and staff.
    • By partnering with us, we can help your team stay focused on other patient access and revenue cycle tasks, while we manage the financial conversations with your patients.

Our outcomes

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White Paper

Better Emergency Department Patient Access Strategy

White Paper

Better Emergency Department Patient Access Strategy

Read our whitepaper to learn the five steps to building a successful Emergency Department patient access strategy to help improve patient satisfaction and collections.

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White Paper

Navigating Patient Payment Conversations with Financial Counseling

Learn all about how prioritizing financial counseling for hospitals and health systems can help reduce your bad debt and drive business.

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Infographic

Managing reimbursement from start to finish

Infographic

Managing reimbursement from start to finish

Explore our end-to-end reimbursement management solutions.

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  • Explain our features, benefits, and services
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